CRM stands for Customer Relationship Management, and the term is self-explanatory because all companies & organizations strive to meet customer needs and expectations. CRMs have been in use by organizations for years, but the actual term came into use during the advent of technology in business. Implementing a CRM system is the best way an organization has a chance at succeeding in this competitive era.
At trade shows, businesses get a chance to gain new leads, make new contacts and even sell their products & services to actual buyers. 86% of the people attending a trade show have the authority to purchase, according to a survey from CEIR.org. Additionally, they have found that 79% of trade show leads are never followed up afterwards. This means that if you pitch yourself in the right way using a CRM system following a trade show, there is a high possibility that you will generate even more leads and sales.
Using the technology of a CRM system, to follow-up on leads can help you attain your long-term goals. Trade show leads can help you retain profitable customers & also find new customers. To follow-up on these leads, you need to incorporate a CRM system. Some CRM applications scan business cards and input contact information right from the trade show. This gives a company the chance to establish adequate customer retention strategies and communicate easily with new contacts. A cloud-based CRM system is especially helpful because it allows the entire team/company to connect on a single platform, enabling efficient exchange of company and customer data, from anywhere in the world, even at a trade show.
CRM systems convert your leads into sales through effective marketing plans. Pre or post marketing for a trade show can be easily planned by your CRM software using Campaign features. With just a few clicks, you are able to create effective marketing, easily communicate with prospects and stay top of mind to continue nurturing more opportunities.
If you are still using traditional means to follow-up on trade show leads, consider implementing a CRM system to help organize information, quickly follow-up with prospects and increase the potential of more opportunities for your business.
By: Michael Flavin